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Contact Center Enterprise Advanced Administration and Reporting

This class combines the Administering Advanced Cisco Contact Center Enterprise (CCEAA) course and the Reporting Cisco Conatct Center Enterprise (CCER) course into one 5 day delivery. Learn how to execute advanced administration tasks associated with the Cisco Contact Center Enterprise (CCE) solution through an in-depth examination of technical and operational requirements, and of the tools used to configure and ensure CCE solution functionality.

Gain an understanding of the end-to-end reporting solutions of CCE, designed to assist customers and partners in the task of creating reports and managing disparate data sources. You will be able to recognise the nuances of analyzing and troubleshooting in various deployment scenarios, consolidate disparate data into manageable, comprehensive reports and be able to explain the business application of the CCE solution and how it provides a framework of correlation between core and optional components.

These courses can also be attended seperately, however attending the course as a combined delivery will provide a saving!!!

These courses are aligned to version 12.5 of the Cisco CCE Product.  

 

Virtual Learning

This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.

Delivery Format

  • Company Event

    Event at company

  • Virtual Learning

    Learning that is virtual

4 courses found

    • Delivery Format: Virtual Learning
    • Date 08-12 February, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $4,395.00

    • Delivery Format: Virtual Learning
    • Date 10-14 May, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $4,395.00

    • Delivery Format: Virtual Learning
    • Date 02-06 August, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $4,395.00

    • Delivery Format: Virtual Learning
    • Date 06-10 December, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $4,395.00

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